Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account (name, email address, organization name)
• Use our services (patent descriptions, search queries)
• Contact our support team (correspondence and communications)
• Subscribe to our newsletter or marketing communications

1.2 Usage Information

We automatically collect certain information when you use our platform:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique device identifiers)
• Usage patterns (features used, time spent, pages visited)
• Cookies and similar tracking technologies

1.3 Patent Data

When you use our analysis services, we collect and process:

• Patent descriptions and technical specifications you submit
• Analysis results and scores generated by our AI
• Prior art references and patent database search results
• Reports and documents you generate

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services: Process your patent analyses, generate reports, and deliver the features you request
• Improve our platform: Analyze usage patterns to enhance functionality and user experience
• Train our AI models: Improve the accuracy and quality of our patent analysis algorithms (using anonymized and aggregated data only)
• Communicate with you: Send service updates, security alerts, and support messages
• Process payments: Handle billing, invoicing, and subscription management
• Ensure security: Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests
• Marketing (with consent): Send promotional materials, newsletters, and product updates

3. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access controls: Strict role-based access controls and multi-factor authentication
• Secure infrastructure: Cloud hosting with enterprise-grade security and compliance certifications
• Regular audits: Periodic security assessments and penetration testing
• Data backups: Regular encrypted backups with disaster recovery procedures
• Employee training: Staff are trained on data protection and confidentiality

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Cloud infrastructure: AWS, Azure, or Google Cloud for hosting and storage
• Payment processing: Stripe for secure payment and billing services
• AI services: OpenAI, Anthropic, or similar providers for patent analysis
• Analytics: Google Analytics or similar tools for usage analytics (anonymized)
• Email services: SendGrid, Mailgun, or similar for transactional emails
• Customer support: Zendesk or similar platforms for support ticket management

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We conduct due diligence to ensure they meet our security standards.

Patent Database Access

Our services access public patent databases including USPTO, EPO, and WIPO. These searches are conducted on your behalf, and we do not share your proprietary information with these databases.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can access, download, and export your data at any time through your account settings.

Correction and Updates

You can update your personal information directly in your account profile.

Deletion

You can request deletion of your account and associated data. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., billing records).

Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the link in our emails or through your account settings.

Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain some data for up to 90 days for backup purposes, and longer where required by law.

6. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days. For urgent privacy concerns, please mark your communication as "Urgent Privacy Matter."